Getting Help with License Manager Problems

When a problem occurs, the license manager displays an error message in a window on your display and also writes the message to the FLEXnet log file, lmlog.txt, in the matlabroot\flexlm folder. Read the error message carefully; it provides information that can help solve the problem. For information about viewing the license manager log file, see Viewing the License Manager Log File.

The section License Manager Error Messages contains brief descriptions of many common error messages with recommended solutions. For more complete diagnostic information about an error message, go to the MathWorks Web site, www.mathworks.com, and click Support. The Support page includes a Search facility that lets you search the support database for help with an error message by error number. You can also select the error number from the License Manager Errors menu.

You can also get information about license manager error messages in the FLEXnet Licensing End User Manual, available in PDF format in matlabroot\flexlm\enduser.pdf or at the Macrovision Corporation Web site, www.macrovision.com.


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